Other information of interest

At BBVA, our employees are the cornerstone of our internal culture. Thanks to our team, our cultural values defined by the Group, principles, and practices, we have continued to make progress in transformation

Campaign Workers Development

Throughout 2021, BBVA Colombia reach the promotion of the 27% of the collaborators, guaranteeing gender equality, where 13% of the workers corresponds to the female gender, and the other 14% to the male gender.

Campaign Workers Development

In BBVA Colombia, more than 490 employees were promoted in 2023, 54% of whom were women.

Gender	Promotions 2023	Rate
Women	267	54%
Men	225	46%
Total	492

Employee turnover rate

In BBVA Colombia, more than 490 employees were promoted in 2023, 54% of whom were women.

Long-term incentives for employees

The bank will recognize a seniority bonus for employees who complete 5, 10, 15, 20 and 25 years of service, as follows:

For employees who complete 30, 35 and 40 years in the company, an additional vacation period and an additional vacation bonus are awarded.

Human Capital Management (PDF)

Trend of Employee Wellbeing

At BBVA, we are committed to the well-being of our employees. We conduct regular surveys to measure the level of engagement and satisfaction, ensuring that a high proportion of our team has a positive experience and a high level of well-being. This information allows us to continuously improve our work environment and support our employees effectively.

At BBVA , we have implemented a comprehensive Occupational Health and Safety Management System to comply with current legal regulations and ensure a safe working environment for our employees.

Accident indicators by gender in (CORTE) 2023

Work Accidents 2023

Gender	No. of Employees	Accidents	Rate
Men	2367	16	0,68%
Women	3151	37	1,17%

Absenteeism 2023

Gender	Days of Incapacity	Rate
Men	6871	1,19%
Women	25364	3,31%
Total:	32235	2,40%

Staff selection and attraction policy

Policy available in spanish. Review it here

BBVA integrates the principles of its policies into its relationship with the supply chain and suppliers, providing complete and transparent information in the procurement processes.

Get acquainted of the Supply and Vendors chain arrangement in BBVA Colombia

Supply and Vendors chain arrangement (PDF)

BBVA considers that the key of the future in an increasingly globalized world, is in reconciling the economic, social and environmental dimensions in an harmonic and balanced sustainable development model.

In order to integrate the environmental factors in our strategy, our management and our activity, BBVA Colombia has a policy called “Política de Gestión Ambiental” that has integral nature that reflects the commitment of our group with the respect to the environment and the efficiency in the use of natural resources in all the aspects of our activity.

A commitment based on the belief that it is possible to reconcile economic activity and sustainable development. That belief is reflected in a responsible behavior with the natural environment of all our collaborators.

Review our Policy and other documents that we have available in spanish here

Energy consumption

For BBVA Colombia, efficient energy management is a growing commitment, a challenge that led it to define the energy model, establishing goals related to the direct operation of its facilities, around energy savings and the use of clean energies with less environmental impact.

Renewable energy: Since 2021, 100% of the energy consumed in the facilities is compensated through the purchase of renewable energy certificates (IRECs) that guarantee zero emissions and thus compliance with the renewable energy target set in the PGE for 2025 in anticipation of meeting the 2030 target. Of the more than 18 million kw/h consumed in 2023, 15 thousand have been certified and we are awaiting the closing of the year's figures to certify 100% of our energy.

Total energy consumption	2020	2021	2022	2023
Total renewable energy consumption (MWh)	22.366,65	20.588,76	19.904,09	18.351,13
Data coverage (as % of denominator) (tonnes)	100	100	100	100

Waste and pollutants

Waste management: In 2023, together with its strategic allies, BBVA Colombia managed 11.8 tons of waste, of which 98% corresponded to usable waste, thus contributing to comprehensive waste management in the country. Its objective is to strengthen the use of waste generated in its operation, ensuring that non-usable waste is properly managed through its final disposal or appropriate treatment according to its characteristics. In this way, it helps to ensure that the "respel" (hazardous waste) generated with potential for recovery can be recovered and reintegrated into the production chain.

	2020	2021	2022	2023
Total waste recycled/reused (tonnes)	44,55	60,77	43,32	11,88
Total waste disposed (tonnes)	0	1,32	2,56	1,83
Waste incinerated with energy recovery (tonnes)		0,18
Waste otherwise disposed, please (tonnes)		0,18	2,56	1,83
Data coverage (as % of denominator) (tonnes)	100	100	100	100

Water

In the search for efficient water use, the Bank implemented a utility management tool for the measurement of water service. The objective is to periodically monitor consumption in order to detect leaks, overcharges and incorrect measurements. This makes it possible to implement corrective actions to prevent and reduce deviations, as well as to monetize savings in this service.

	2020	2021	2022	2023
A. Water withdrawal (excluding saltwater) m3	251665	264.886	237.295	219.405
Water discharge (excluding saltwater) m3	0	0	0	0
Total net fresh water consumption m3 (A-B)	251.665	264.886	237.295	219.405
Data coverage (as % of denominator)	100	100	100	100

Environmental Incidents and Fines: In 2023, BBVA Colombia reported no environmental incidents and did not receive any requirements or fines from environmental authorities.

At BBVA, achieving superior risk management capability is a key element in fostering growth.

	Technological risk due to potential vulnerabilities arising from continuous digital innovation	Increased severity of extreme weather phenomena, such as cyclones and floods cyclones and floods
Description	Possibility that the Bank may suffer negative financial, business, capital or reputational impacts arising from inadequate information technology and processing, in terms of availability, integrity, authenticity and confidentiality. New threats such as cyber-attacks, theft of internal and customer databases, fraud in payment systems, etc., which require significant investments in security from both the technological and human point of view.	Reduced revenues due to reduced production capacity (e.g., transportation difficulties or supply chain interruptions). Direct losses due to damage to assets (BBVA and customers) Increased insurance costs
Impact	Loss of customers and business opportunities, damage to computers and systems, breach of data protection and/or other regulations, exposure to litigation, fines, sanctions or interventions, loss of confidence in the Group's security measures, damage to its reputation, reimbursements and compensation and additional compliance costs	Reduced revenues due to reduced production capacity (e.g., transportation difficulties or supply chain interruptions). Direct losses due to damage to assets (BBVA and customers) Increased insurance costs
Mitigating actions	The Bank implements measures to ensure the security of its systems and protect the confidential information of its users, preventing the occurrence of cyber attacks that compromise the privacy and trust of its stakeholders.	In addition to the practices and methodologies used in the BBVA Group, BBVA Colombia has worked on the implementation of the Environmental and Social Risk Management System (SARAS), hand in hand with the IFC. In 2023 the Bank included SARAS in its General Sustainability Policy and the approval of the General Environmental and Social Risk Standard by the Risk Management Committee - RMC, which establishes a comprehensive management framework that includes policies, standards, procedures, tools and mechanisms for the identification, categorization, evaluation, control, monitoring and follow-up of environmental and social risks that could be generated by projects, works, activities and customers to whom financing is granted and that may result in financial, reputational, credit, market and civil liability risks for BBVA Colombia.

Crisis Management Strategy (PDF)

Contributions & Other Spending

In 2019, BBVA performed a process of strategic reflection to continue making progress with its transformation and adapt to the major trends that are changing the world and the finance industry. In this context, the strategic plan approved by the Bank's Board of Directors in 2019
seeks to accelerate this transformation and the achievement of its Purpose, "To bring the age of opportunity to everyone".

BBVA's strategy encompasses trends that are transforming the world.

There are two strategically relevant areas for BBVA.

● On the one hand, the promotion of digitization in which data and technology help improve the financial health of our customers, who will be able to make better informed decisions.
● On the other, support for sustainable finance. The climate transition will require significant investments in the short term and long term in many industries. At BBVA, we are aware of the important role banks may play in this transition providing financing and advice to our clients

Policy Influence/Advocacy and Trade associations-Climate Aligned

Participation in international initiatives related to Sustainability

According to its Sustainability General Policy, BBVA supports and participates in the initiatives that it considers more relevant in line with the bank's strategy and its priority areas of action, which promote the positive contribution of the finance sector in our society. Thus, BBVA actively participates in different global and regional initiatives that aim to promote the decarbonisation of the planet (including alignment with the Paris Agreement), the protection of the environment and natural capital and promote inclusive growth and diversity.

At global level, BBVA is a member of UNEP FI, Co-Chair of its Global Steering Committee representing the European Banks and a member of its Leadership Council till December 2023. From 2021, BBVA is a signatory of the Net Zero Banking Alliance and is nowadays a member of its Steering Group. BBVA Asset Management is a member of the Net Zero Asset Managers initiative.

Through advocacy, BBVA aims to share its experience and expertise with policy makers, but with a focus on regulatory matters and not on political affairs. BBVA continued to adopt an active role within the framework of future EU regulatory initiatives. In this context, our interests covers EU regulatory initiatives in the field of financial services (which include Sustainable Finance; Banking Union; prudential requirements CRR/CRD, Capital Markets, retail banking, payments, structural reforms in the banking sector, etc.), as well as other initiatives in areas such as Digital economy, Innovation and Technology, Corporate Governance and Company Law, Audit, Consumer Protection, Competition, Taxation and Corporate Social Responsibility, among others. For that purpose, BBVA participates in the public consultations or position papers that the regulators and other authorities launch to gather input from stakeholders, either individually or via the associations of which we are members. The responses to these consultations and position papers in Europe and globally are available on the Transparency Register or on the public websites of the associations (e.g. EBF, IIF, AFME, etc). BBVA has a robust internal process to ensure that the information provided to the market associations is consistent with BBVA’s Sustainability General Policy, in line with the bank’s strategy and its priorities.

The areas in charge of regulatory and non-regulatory advocacy on sustainability have procedures to ensure that the positions they defend in different fora are in line with our net zero ambition and sustainability performance as agreed in our governing bodies.

Management system in place

Additionally, the Bank’s sustainability advocacy strategy (beyond regulators) is structured around a dedicated Working Group (WG) which meets on a monthly basis with the participation of Public Affairs, Legal, Research, Regulation, Reputational Risk, Competition, Communications, Risk Management, Compliance, Internal Audit, Investor Relations, Premises, Talent & Culture, among other areas. In this WG, technical- assessment of new sustainability commitments is carried out and proposals are made to be submitted to the Head of the Global Sustainability Area for decision on adhesion and disengagement of commitments, and the fulfillment of the obligations that these commitments entail is monitored. These responsibilities related to sustainability advocacy are part of the Duties and Authority of the Head of the Global Sustainability Area.

This WG is global in scope, covering all jurisdictions in which the Bank operates. Assessment of local commitments is carried out with the teams involved in the appropriate jurisdiction in each case.

In general, BBVA contributes to consultations on sustainability issues through trade associations and banking associations, either global or local (such as European Banking Federation, Asociación Española de Banca, Asociación de Bancos de México, Asobancaria in Colombia, ASBANC in Peru...). In general we make sure that the position of these associations are in line with our own positions. In the event that the position of these associations does not exactly coincide with that of BBVA, or BBVA considers that the industry’s position needs to be completed, qualified or emphasized, BBVA would express its views individually.

As examples, in the IOSCO (International Organization of Securities Commissions) consultation on voluntary carbon markets, BBVA issued its own response, and also in that of the Scope 1 and Scope 2 standards of the ISSB ((International Sustainability Standards board), in both cases not because of a position different from that of the trade associations but rather to emphasize its own vision.

Since 2004, BBVA has adhered to the Equator Principles (EP), which include a series of standards for managing environmental and social risk in project finance. The EPs were developed based on the International Finance Corporation's (IFC) Policy and Performance Standards on Social and Environmental Sustainability and the World Bank's General Guidelines on Environment, Health and Safety. These principles have become the benchmark standard for responsible financing.

Via 40

Project Sofia

The Project is the concession of the Government of Colombia, acting through the Agencia Nacional de Infraestructura or ANI (the “Owner”), for the design, build, finance, operate and maintain agreement of the existing Bogota-Girardot toll road. The Project involves upgrading and operation. The Project is part of Colombia’s primary road network and it is located along the Bogotá – Buenaventura Corridor, which connects the center, west and south regions of the country.

To date, the Sponsor has been working in two activities to address gender diversity, equality and inclusion. One is strengthening women’s organization initiatives to develop entrepreneurial activities. The other entails an equal gender opportunity hiring program across different levels of the organization.

The project is financing of the expansion of the Puerto de Buenaventura Aguadulce. Sociedad Puerto Industrial Aguadulce (“SPIA”) is a joint-venture terminal with a capacity of 600,000 containers per year, located in the Port of Buenaventura, in Buenaventura District, Valle del Cauca Department, Colombia. The terminal is a multipurpose port with two (2) terminals under

one environmental license. The first terminal is a cargo terminal and the second one is a bulk cargo terminal for coal and other raw materials

Based on the investigation performed by ANLA in February 2020, the Buenaventura Bay is located within four (4) ecosystems: marine (34414 Ha – 8%), cost (25498 Ha – 6%), aquatic (15182 Ha – 4%) and terrestrial (334405 Ha – 82%). Regarding flora, there are mangrove and tropical rainforest. Additionally, the Project is located within Choco Biogeographic, one of the regions with the major diversity of the world with 778 species of birds, 180 species of mammals, 188 species of reptiles and 137 species of amphibia.

The report mentioned that “Buenaventura and the surrounding Pacific territories are exposed to violence from criminal gangs and armed groups that fight for this area, where state neglect is evident, and which is strategic for the exit to the sea of illicit substances and contraband, in addition to being the main port for goods in the Colombian Pacific”. The review of this risk revealed that as a result of SPIA's physical security team and established protocols for monitoring the security of the area with the public forces, there are low risks associated with crime and social instability in this specific location (SPIA infrastructure).

Corporate Finance

Category					Monetary Value FY 2023
Green loans, social loans, sustainable loans					2.722.319
Sustainability-linked corporate loans					62.819
Total value of corporate lending					14.716.843
Total sustainable value					2.785.138
Percentage of total sustainable value over total value					18,92%

Consumer Finance

Category					Monetary Value FY 2023
Sustainable loans and mortgages					677.012
Total value of personal and mortgage lending					20.852.144
Percentage of total sustainable value over total value					3,25%

SME Lending

Category					Monetary Value FY 2023
Sustainable SME loans					195.708
Total value of SME lending					3.534.306
Percentage of total sustainable value over total value					5,54%

BBVA Colombia plays an important role in contributing to the country's development and well-being through initiatives and programs that promote sustainable progress. With a comprehensive approach, the Bank has not only dedicated itself to improving its financial services to make them simpler and more accessible, but has also actively worked to address the challenges of inequality, injustice and poverty facing Colombia. Below are several figures that show the positive impact on some group to promote inclusive and sustainable economic growth.

Women-owned SMEs	Small farmers	POS (Point of sales) Link Loan
Financing to small and medium-sized enterprises led by women, which meet a minimum 30% shareholding and/or female legal representation. Number of clients reacherd 280 Number of transactions 350 Investment 165.897 MM COP	We finance small, low-income farmers through companies that integrate farmers' agricultural production into their value chains Number of clients reacherd 19 Number of transactions 19 Investment 88.512 MM COP	POS Link Loan allows SMEs clients to acquire a short term loan through the digital channel, this loan takes into account their average monthly sales (last 6 months), with a maximum term of 120 days and with daily installment payments of capital.. Number of clients reacherd 764 Number of transactions 1406

Sustainability at the core of BBVA's strategy

Encouraging new business through sustainability

Sustainable business channel

Target 2025
300 MM€

FROM 2018 TO SEPTEMBER 2023
185 MM€

Achieving Zero Net Emissions by 2050

Setting and managing decarbonization targets for 2030

SECTORS

Oil and Gas
Mobile
Cement
Electricity generation
Steel
Carbon

TO SEPTEMBER 2023

76% of the loan portfolio portfolio corresponds to clients who are progressing in their transition¹.

For BBVA, one of the most important elements is to have an adequate communication between the teams in charge of attending the different stages of the incident, for which, timely reporting, involving whoever is considered necessary and escalating depending on the severity or specialty of the teams is fundamental to ensure the correct coordination of the response processes.In addition, there is an Internal Discipline and Administrative-Labor Measures Committee, which resolves disciplinary processes whose facts are related, among others, to irregularities detected in the area of operations, possible fraud, violation of BBVA regulations and negligence in the performance of duties.

Other information of interest https://www.bbva.com/es/innovacion/ciberseguridad/

Security Incident Management

The following are the positions involved in the incident management process depending on thedepending on the magnitude of the incident:

First Level

Soc ColombiaGlobal CertMonitoring Colombia
Cybersecurity Support
User Management Colombia

Second Level:

Cybersecurity Manager
Head of security operations

Third Level:

Director I&O
Director of corporate security (CISO)
Chief security officer (CISO)

Fourth Level:

Head Of Engineering ADS - Engineering & HOD

Incident response

Strategic-level drills are conducted on an annual basis to raise awareness, educate and train the response to a cybersecurity incident under tabletop dynamics.

Within the incident management cycle, one of the most important elements is to have an adequate communication between the teams in charge of attending the different stages of the incident, for which, timely reporting, involving whoever is considered necessary and escalating depending on the severity or specialty of the teams is fundamental to ensure the correct coordination of the response processes

The General Information Security and Cybersecurity Policy is aimed at protecting the confidentiality, integrity and availability of information throughout its life cycle (generation, processing, storage and destruction), regardless of the means of access (in corporate buildings, offices, other facilities through teleworking, etc.) internally; or in outsourced services to suppliers.

In addition, there is an Internal Discipline and Administrative-Labor Measures Committee, which resolves disciplinary processes whose facts are related, among others, to irregularities detected in the area of operations, possible fraud, violation of BBVA regulations and negligence in the performance of duties.

Vulnerability analysis

scans are performed on IT systems with the Qualys Vulnerability Management (VM) tool, in addition to the RBVM software risk and vulnerability intelligence platform, which accurately measures risk and prioritizes remediation efforts before an attacker can take advantage of weaknesses.Additionally, the following services are available:

1. Ethical hacking: technical review of applications

2. Hound: External perimeter analysis

3. Internal Pentesting: Analysis of internal perimeter.

4. On demand Ethical Hacking: Technical review on demand

5. On demand Hound analysis and internal PentestingIn addition, there is an Internal Discipline and Administrative-Labor Measures Committee, which resolves disciplinary processes whose facts are related, among others, to irregularities detected in the area of operations, possible fraud, violation of BBVA regulations and negligence in the performance of duties. In addition, there is an Internal Discipline and Administrative-Labor Measures Committee, which resolves disciplinary processes whose facts are related, among others, to irregularities detected in the area of operations, possible fraud, violation of BBVA regulations and negligence in the performance of duties. In addition, there is an Internal Discipline and Administrative-Labor Measures Committee, which resolves disciplinary processes whose facts are related, among others, to irregularities detected in the area of operations, possible fraud, violation of BBVA regulations and negligence in the performance of duties. In addition, there is an Internal Discipline and Administrative-Labor Measures Committee, which resolves disciplinary processes whose facts are related, among others, to irregularities detected in the area of operations, possible fraud, violation of BBVA regulations and negligence in the performance of duties. In addition, there is an Internal Discipline and Administrative-Labor Measures Committee, which resolves disciplinary processes whose facts are related, among others, to irregularities detected in the area of operations, possible fraud, violation of BBVA regulations and negligence in the performance of duties.